FAQ

CUSTOMER SERVICE QUESTIONS

Our Customer Service Department is available to respond to emails and telephone calls Monday through Friday 9:00am- 5:00pm EST and Saturday 10:00am- 5:00pm EST. Customer Service is closed on Sunday. Customer Service may be called toll-free at: 772-621-0202; and may be emailed at: info@dalanabelldesigns.com.

You can also contact Customer Service by sending an email to info@dalanabelldesign.com or calling us at: 772-621-0202. Our Customer Service mailing address is:info@dalanabelldesigns.com.

If you have any questions, please contact us as stated above. We will respond to your inquiries as promptly as possible. If you contact us outside of our Customer Service hours, we will respond as promptly as possible during the next normal Customer Service business hours.

Once an order has been processed it cannot be cancelled

You may contact us by phone: 772-621-0202; or by email: info@dalanabelldesigns.com

DELIVERY/SHIPPING QUESTIONS

Every state in the continental United States.

We strive to offer our products for the lowest prices reasonably possible ALL orders over $75.00 will ship for FREE except for ALASKA and Hawaii. We also try to keep shipping costs as low as possible on ALL orders that do not QUALIFY for FREE SHIPPING. We do not profit from shipping costs and the amounts charged for shipping are fair, competitive amounts charged by the shippers we carefully select based on dependability and cost efficiency. For an estimated delivery cost, please use our Zip Code verifier to determine your delivery zone-based cost. (WE ONLY SHIP IN THE UNITED STATES)

Yes. You will need to have your order number ready when you call Customer Service or include it when you email or call Customer Service.

We offer 2-day shipping for extra cost. We DO NOT offer overnight currently.

Yes. After your order has been placed and processed, you will receive an order confirmation via e-mail at the email address listed in your membership account. The order confirmation will include the items you have purchased, your monies paid, expected delivery date, shipping and billing addresses and a confirmation number.

See Return Policy located in the Terms and Conditions Section of this website.

Only residents of Florida and Texas will be charged sales tax. However, you may have tax obligations (i.e., sales or use tax) in your own state for Internet purchases that are your sole responsibility to comply.

MEMBERSHIP ACCOUNT QUESTIONS

To create a membership account with us, you must register and enter your basic membership account information using the e-form on our homepage. We will need your First Name, Last name, email, and a User ID that you select, and a Password that you enter. Once we have this information, you are a registered member and we will confirm that with an e-mail to the email address you provide in creating your account. If you need help creating an account or during the registration process, please contact Customer Service.

The next time that you access the website, to log on please use the User Id and Password that you used during the membership account registration process.

If you forget your User Id or Password, you can set new ones by following the directions provided on the membership account logon page.

By opting out of marketing/advertising emailing and mailing from us as provided on the website. However, to maintain your membership account with and use our website you must receive emails and other communications from us related thereto.

PAYMENT QUESTIONS

No, we do not offer any type of financing.

All major credit cards.

PRIVACY AND SECURITY QUESTIONS

Yes! Security remains a primary concern of on-line consumers, and here at Dalana Bell Designs we have taken necessary steps in securing your online information. We have implemented secure connections for your checkout process, as well in connection with your membership account information. See also our Terms and Conditions.

No. The information that we collect will not be sold to a third party. Your information is used by us to better the functioning of our website and offerings to you and to make it more convenient and useful for you, our valued customer. See also our Terms and Conditions.

There will be a form to enter each one separately.

RETURNS, CANCELLATIONS AND WARRANTY DISCLAIMER QUESTIONS

See our Shipping and Returns Section.

Yes. We use cookies to make our site convenient and not for solicitations. See also our Terms and Conditions page.

See our Shipping and Returns Section.

You can only return a “Qualifying Damaged Item” (see our Shipping and Returns section).

Please see our Shipping and Returns Section.

DAMAGE / SHORTAGE POLICY

We strongly recommend that you open and inspect every package immediately upon delivery. Failing to take this precautionary step may cause unnecessary delays or even negate our ability to assist you should an item be damaged. If you do not inspect each package, Dalana Bell Designs cannot be held responsible for any claims you make regarding damaged items. Failure to comply with the terms of this policy shall result in a waiver of all responsibility on the part of Delana Bell Designs.

Claims against damaged items must be made within 24 hours of receiving the item. Claims made after 24 hours cannot be accepted. For all damages call 772-621-0202. If you reach voice mail, leave a detailed message with the time you called, your name, item damaged and description and a phone number where you can be reached. Follow up with an email to info@dalanabelldesign.com and attach photos. Keep all original packaging. Outbound and return shipping costs on damaged items will be covered by the manufacturer.

Cancellation Policy

ONCE AN ORDER IS PROCESSED IT CANNOT BE CANCELED!

HAVE MORE QUESTIONS?

Visit our Contact Us Page.