If you have questions at any point about the order status of your order, shipping or other issues, please email us. We’re here to help!
Everything ships FREE in the US for Standard Shipping.
After your order has been placed and processed, you will receive an order confirmation via e-mail at the email address listed in your membership account.
Not ALL of our products are "Ready To Ship" (RTS). We offer our customers an opportunity to purchase PRE-ORDERS, which is inventory that we have already ordered from our suppliers, but we do NOT YET HAVE IN STOCK. Our entire collection of Snickelfritz designs are available for pre-order.
PLEASE ALLOW 6-10 WEEKS FOR DELIVERY ON PRE-ORDERS! Although some pre-order merchandise will arrive sooner.
We are working on getting the Estimated Arrival Date on each of our PRE-ORDER items, if it is not listed on the product description page, please email us and we will let you know when you can expect to receive the item(s).
READY TO SHIP (RTS) merchandise is shipped in the order received and CURRENT SHIPPING TIMEFRAME within 5-7 BUSINESS days! We ship everyday Monday-Friday! Once shipped, it takes app. 2-10 business days to deliver. Most customers receive their order within 7-10 business days.
There are no returns, exchanges or cancelations once an order is placed. Our merchandise runs "true to size" and there are Size Charts listed on the "Sizing" Page on this website as well as on our Facebook Page. If you need additional help with sizing or have questions about a particular item, please send us an email or message on Facebook before you order. Thank you for understanding!
The only exception to our NO RETURNS policy is for manufacturing defects or if we erroneously shipped you the wrong size or color.
Upon receipt, please look over each item carefully. If you think the item(s) you received are defective, please contact us at email@example.com within THREE (3) days of receiving your item. Please attach a picture in your email of the defect. We will issue an exchange (or STORE CREDIT if item is unavailable) for defective item(s) or items that were sent incorrectly (wrong size, wrong color) within 7 days of delivery.
Your item must be unused and in the same condition you received it. It must also be in the original packaging.
Contagious Couture is NOT liable for items that have been washed or worn.
SALES TAX INFORMATION
Only residents of Florida and Texas will be charged sales tax. However, you may have tax obligations (i.e., sales or use tax) in your own state for Internet purchases that are your sole responsibility to comply.